Cancellation and Refunds

Refund and Cancellation Policy

1. Overview

At Vikas Auto Parts, we strive to ensure customer satisfaction with our products. This policy outlines the conditions for refunds, returns, and cancellations.

2. Returns and Replacements

We do not accept returns or replacements, except in cases where the product is damaged or you received the wrong item.

Eligibility: We accept returns and replacements only if customers provide a video recording of the unboxing process. The video must clearly show the condition of the packaging and the product at the time of opening.

Timeframe: Customers must submit the unboxing video within 48 hours of receiving the product.

Conditions: To be eligible for a return or replacement, the product must be in its original condition and packaging.

3. How to Initiate a Return or Replacement

Step 1: Record a video of the unboxing process, ensuring all details are visible.

Step 2: Contact our customer service team at [insert email or phone number] within 48 hours of receiving your order. Include the unboxing video and your order number.

Step 3: Once your request is reviewed and approved, we will provide you with instructions for returning the product.

4. Refunds

Refunds will be processed only after we receive and inspect the returned item.

If approved, refunds will be issued to the original payment method within 7-10 business days.

5. Cancellations

Customers may cancel their order before it has been processed for shipping. To cancel an order, contact our customer service team as soon as possible.

If the order has already been shipped, the return policy will apply.

6. Non-Returnable Items

Certain items such as LED headlamps, side mirrors, and fiber parts are non-returnable under any circumstances.

7. Contact Information

For any questions regarding our refund and cancellation policy, please contact us at vikasautopartsofficial@gmail.com.