FAQ & Help

Last updated: 8 October 2024

Welcome to the Vikas Auto Parts FAQ and Help page. Here you’ll find answers to common questions about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to contact us.

1. Orders

Q: How do I place an order?
A: You can place an order directly through our website by browsing the products, adding items to your cart, and completing the checkout process.

Q: Do you accept Cash on Delivery (COD)?
A: No, we do not offer COD. All orders must be prepaid. However, we may introduce COD as a payment option in the future.

Q: How do I cancel my order?
A: To cancel an order, please contact us immediately after placing it. Once the order has been processed or shipped, cancellation is not possible.

Q: Can I modify my order after it has been placed?
A: If you need to make changes to your order, contact us as soon as possible. Once an order has been processed, modifications may not be possible.

2. Shipping

Q: Where do you ship?
A: We currently ship across India.

Q: How long does delivery take?
A: Delivery typically takes 5-7 business days for standard shipping and 2-4 business days for expedited shipping (available in select areas). Delivery times may vary based on location and courier availability.

Q: How much does shipping cost?
A: Shipping costs are calculated based on the weight and size of your order, as well as the delivery location. The shipping cost will be displayed during checkout.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email or Registered Mobile , which you can use to monitor the delivery status.

Q: My package hasn’t arrived. What should I do?
A: If your package hasn’t arrived within the expected delivery time, please contact us. We will work with the courier to investigate and provide an update.

3. Returns and Refunds

Q: What is your return policy?
A: We accept returns only for damaged or defective products. If you receive a faulty product, contact us within 7 days of receiving your order to arrange for a return or replacement.

Q: Can I get a refund?
A: Refunds are issued only for defective products or if the order is canceled before shipping. Refunds are processed to the original payment method.

Q: How do I initiate a return?
A: To initiate a return, contact us via email or WhatsApp with your order number and a description of the issue. We will guide you through the process.

4. Payments

Q: What payment methods do you accept?
A: We accept payments via [Credit/Debit Cards, UPI, Net Banking, etc.]. All transactions are secure and encrypted.

Q: Is my payment information secure?
A: Yes, we use industry-standard security measures to ensure your payment details are safe and encrypted during the transaction.

5. Products

Q: Are all the products on your website available for immediate shipping?
A: Most products listed are in stock and available for immediate shipping. In the rare event of an out-of-stock item, we will notify you as soon as possible.

Q: Do you sell genuine parts?
A: Yes, we guarantee that all products sold on Vikas Auto Parts are genuine and sourced from reliable suppliers.

Q: How can I get more information about a product?
A: Each product page includes detailed information, including specifications and images. If you need additional information, feel free to contact us.

6. Account

Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save addresses, and enjoy a faster checkout process.

Q: How do I reset my password?
A: If you’ve forgotten your password, go to the login page and click “Forgot Password” to receive an email with password reset instructions.

7. Contact Us

If you have any further questions or need assistance, please reach out to us via Email vikasautopartsofficial@gmail.com