Shipping & Delivery Policy

Shipping & Delivery Policy
Last updated: [8 October 2024]

At Vikas Auto Parts (https://vikasautoparts.com), we strive to deliver your orders as efficiently and securely as possible. Please read the following policy to understand how we handle shipping and delivery.

1. Shipping Locations

We currently ship our products across India. We do not offer international shipping at this time.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after your order has been placed and payment has been confirmed.
  • Order Confirmation: After your order is placed, you will receive an order confirmation via email or Registered Mobile number. If there are any issues with your order, we will contact you directly.

3. Shipping Methods & Delivery Time

We partner with reliable courier services to ensure timely delivery. The estimated delivery times are as follows:

  • Standard Shipping: Estimated delivery within 5-10 business days from the date of dispatch.

Please note that delivery times may vary based on your location, courier availability, and any unforeseen circumstances such as extreme weather or national holidays.

4. Shipping Costs

Shipping charges are calculated based on the weight and size of your order, as well as the delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.

5. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or Registered Mobile number, which you can use to monitor your delivery status.

6. Delivery Issues

  • Incorrect Address: Please ensure that you provide the correct and complete shipping address during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately at vikasautopartsofficial@gmail.com or Contact US.
  • Failed Deliveries: If a delivery attempt is made and the package cannot be delivered (due to an incorrect address, absence, etc.), the package may be returned to us. In such cases, additional shipping costs may apply for re-delivery.

7. Shipping Delays

While we aim to meet our estimated delivery times, certain factors may cause delays, including:

  • Courier delays
  • Customs inspections
  • Bad weather
  • Festive seasons or public holidays

In the event of significant shipping delays, we will notify you via email or WhatsApp.

8. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receiving the package. We will assist in filing a claim with the shipping provider and provide a replacement or refund where applicable.
  • Lost Packages: If your package is lost in transit, please contact us, and we will work with the courier to investigate the issue. If the package cannot be found, we will issue a replacement or refund.

9. Returns & Refunds

Please review our Returns and Refunds Policy for details on how we handle returns for damaged or defective products.

10. Contact Information

For any questions regarding shipping or delivery, please contact us at:

  • Email:  vikasautopartsofficial@gmail.com
  • Address: House no 62/5 ward no 59, Harinagar road, Near Naveen School, Saket colony, Durg, , Durg, Chhattisgarh, India, 491001